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Privacy Policy | RTO Course for Me

1. Introduction

RTO Course For Me (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website rtocourseforme.com.au (“the Site”), submitting an enquiry, creating an account, making a purchase, or interacting with our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. What Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Billing address

  • Payment details (processed securely by third-party processors; we do not store full credit card numbers)

  • Course enquiry details

  • Account login details (username, hashed password)

  • Communication history with us

2.2 Sensitive Information (if applicable)

If your course or enquiry requires it, we may collect:

  • Date of birth

  • Identification documents (e.g., driver’s licence, passport)

  • Any relevant health or accessibility information (only if voluntarily provided)

  • Language, literacy, or numeracy support needs

We only collect sensitive information with your explicit consent and only where necessary.

2.3 Technical and Device Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Session data

  • Referring URLs

  • Time spent on pages

  • Clickstream data

2.4 Cookies and Tracking Technologies

We use:

  • Cookies (functional, performance, advertising)

  • Google Analytics

  • Google Ads tracking pixels

  • Meta/Facebook Pixel

  • Session tracking tools

  • User behaviour analytics tools (e.g., Hotjar, if enabled)

You may disable cookies in your browser, but some features may not work properly.

3. How We Collect Personal Information

We collect information through:

3.1 Direct Interactions

  • When you submit enquiries or forms

  • When you register for a course or create an account

  • When you make a purchase

  • When you contact us via email, phone, chat, or social media

3.2 Automated Means

  • Through cookies, analytics scripts, and tracking technologies

  • Through logs generated by our hosting provider

3.3 Third Parties

We may receive data from:

  • Payment providers (e.g., Stripe, PayPal)

  • Advertising partners (e.g., Google, Meta)

  • Analytics providers

  • Registered Training Organisations (RTOs) we refer you to

  • CRM and email marketing platforms (e.g., Mailchimp, ActiveCampaign)

4. Why We Collect, Use, and Disclose Personal Information

We use your information for:

4.1 Service Delivery

  • Responding to enquiries

  • Processing course registrations

  • Referring you to relevant Registered Training Organisations (RTOs)

  • Sending confirmations, reminders, and service updates

4.2 Business Operations

  • Improving site performance, usability, and content

  • Monitoring analytics and user behaviour

  • Preventing fraud or misuse

4.3 Marketing and Advertising

  • Sending newsletters and promotional emails (only with consent)

  • Running ads, remarketing, and targeted advertising

  • Using analytics to improve marketing effectiveness

4.4 Legal and Compliance

  • Meeting obligations under the Privacy Act and other legislation

  • Responding to lawful requests from regulatory bodies

5. Disclosure of Personal Information

We may disclose your information to:

5.1 Service Providers

Including but not limited to:

  • Web hosting and cloud storage (e.g., AWS, Google Cloud)

  • Email services (e.g., Mailchimp, SendGrid)

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics providers (Google Analytics, Meta)

  • CRM systems

  • Customer support platforms

5.2 Registered Training Organisations (RTOs)

If you submit a course enquiry, your information may be shared with relevant RTO partners to assist with enrolments or enquiries.

5.3 Legal and Regulatory

We may disclose information if required:

  • By law

  • To protect our rights

  • To prevent fraud or security threats

5.4 Business Transactions

If our business is sold, merged, or acquired, your information may be transferred with appropriate protection.

6. International Data Transfers

Your information may be stored or processed in:

  • Australia

  • United States

  • European Union

  • Other jurisdictions where our service providers operate

Where data is transferred outside Australia, we take reasonable steps to ensure compliance with Australian law and the Australian Privacy Principles.

7. Data Security

We implement appropriate technical and organisational measures including:

  • SSL encryption

  • Secure data storage

  • Multi-factor authentication for admin access

  • Regular security audits

  • Privilege-based access controls

  • Encrypted backups

No method of transmission is 100% secure, but we take all reasonable steps to protect your data.

8. Data Retention

We retain personal data only as long as necessary:

Data Type Retention Period
Enquiry information 24–36 months
Account information Until you delete your account
Payment records As required by law (usually 7 years)
Analytics logs 12–26 months (depending on platform settings)

We may retain information longer if required for legal or regulatory reasons.

9. Your Rights (Australian Privacy Principles)

You have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent for marketing

  • Request deletion where legally allowed

  • Make a complaint about privacy handling

  • Request anonymity or pseudonymity (where reasonable)

To make a request, email:
[Insert Contact Email]

10. Cookies, Tracking, and Analytics

We use cookies to:

  • Enable website functionality

  • Record usage patterns

  • Support advertising and remarketing

  • Improve user experience

By using the Site, you consent to the use of cookies and tracking technologies.

You may decline cookies through your browser, though some features may not work correctly.

11. Direct Marketing

We comply with the Spam Act 2003.
You will only receive marketing communications if:

  • You have opted in, or

  • You have an existing relationship with us and marketing is related to your interest or enquiry.

You may unsubscribe at any time via the link in emails.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Children’s Privacy

Our services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from minors.

14. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new “Effective Date”.

15. Contact Us

For questions, concerns, complaints, or access requests:

RTO Course For Me
Email: admin@rtocourseforme.com.au
Address: Latte And Logic PO Box R580 Royal Exchange NSW 1225

ABN – 50938238893

You may also lodge a formal privacy complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.